Pilot Chemical Website Privacy Policy


Your privacy is important to us. In order to provide transparency, we provide this Privacy Policy (the “Policy”) explaining our information practices and the choices you can make about the way your information is collected and used. By providing your personal information to Pilot Chemical Company (“Pilot”, “us”, “we”, or “our”) through various means, including, but not limited to, our website (“Site”), trade shows and industry events, and written or electronic correspondence, you agree and consent that we may collect, use and disclose your Personal Data (defined below) in accordance with this Policy. A “Site” includes all websites and online services, including, but not limited to, e-commerce portal, owned and operated by Pilot.


This Policy applies to all information collected or submitted through various channels as described above in Our Commitment to Privacy. “Personal Data” refers to any information relating to an identified or identifiable natural person, such as an identification number or physical, physiological, mental, economic, cultural, or social identifiers. The type of Personal Data collected may include, but is not limited to: Name, Corporate Email, Phone Number, Company Address and Job Title/Description.

In addition, we automatically gather general statistical information about our Site and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, email address, home address, or telephone number.  We use this data in the aggregate to determine how much our users use parts of our Site, so we can improve our Site.  We may provide certain statistical information to third parties, but when we do so, we do not provide personally-identifying information without your permission.

As part of our Site, we use cookies and beacons to store and sometimes track information about you.  Some features of our Site may be available only through the use of a cookie.  A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive.  A beacon is a transparent graphic image placed on our website to monitor the behavior of a visitor to our Site.  For information on the Site’s use of cookies, please see the Chemical Website Cookie Policy 

At any point in time, you may request that we delete your Personal Data by contacting us using the information set forth below in the “How to Contact Us” Section.


We may also collect information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud. We work closely with third parties (for example, business partners, service providers, sub-contractors, advertising networks, analytics providers, search information providers, fraud protection services) and may receive information about you from them.


We use the information you provide to better serve our customers and for our legitimate business interests, including to notify you about Pilot’s products, services, promotions, and events. We do not share this information with outside parties except where required or permitted by law or as set forth in this Policy. If you place an order for goods or services through our Site, we use your information to process and deliver your order.

To facilitate our global operations, Pilot may transfer Personal Data from your home country to other Pilot locations across the world. To protect your Personal Data, we will only transfer data to countries that provide an appropriate level of Personal Data protection. If the data is transferred to countries without appropriate protections, we will use additional safeguards to ensure your data is protected.

Pilot may provide Personal Data to third parties that enable Pilot to provide you with the products, services, promotions, or other information you have requested or approved. Pilot does not provide Personal Data to third parties for such parties’ direct marketing purposes.

We use non-identifying and aggregate information to better design the Site. We may collect information such as language, zip code, area code, unique device identifier, location, and the time zone where the Site is used so that we can better understand customer behavior and improve our Site.

We may analyze usage information collected about a user who registers for an account with the Site to better enhance the user’s experience with the Site and to identify potential misconduct.

We may also use your Personal Data for scientific research and developing statistical data for internal business purposes.

We may provide your Personal Data to companies that provide services to help us with our business activities such as improving system performance, offering customer service, or providing you with product samples. These companies are authorized to use your Personal Data only as necessary to provide these services. You may be able to opt out of these uses by contacting us.

We may also share Personal Data in response to a valid court order, subpoena, government investigation, or as otherwise appropriate under the law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain Personal Data when we believe it is reasonably necessary to protect the rights, property and safety of others and ourselves.

In the event that we enter into a business transaction, such as a merger with or an acquisition by another company, or a sale of some or all of our assets, your Personal Data may be among the assets that are transferred or disclosed in connection with any such transaction. You may be notified via email of any such proposed use of your Personal Data, and you may be given an opportunity to delete your Personal Data or opt out of the proposed transfer prior to any such transaction.

We may also use or disclose information to: (a) resolve disputes; (b), investigate problems; (c), or enforce our Website User Agreement (Terms of Use); (d) protect our operations or those of any of our affiliates; (e) protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (f) allow us to pursue available remedies or limit the damages that we may sustain.  At times, we may review the status or activity of multiple users to do so.  We may disclose or access information whenever we believe in good faith that the law so requires.

We may use and disclose information that is not in personally identifiable form (such as anonymized, masked or de-identified information) for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as Personal Data as long as it is combined.

Pilot retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services, to comply with our legal obligations, resolve disputes and enforce our agreements. At any point in time, you can ask us to delete your Personal Data and/or cease processing it for these purposes by contacting us.


Security of all information is of the utmost importance for Pilot. Pilot uses technical and physical safeguards designed to protect the security of your Personal Data from unauthorized disclosure. We also make reasonable attempts to ensure that only necessary people and third parties have access to Personal Data. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of Personal Data, and, to the fullest extent permitted by law, we disclaim responsibility for any damages or liabilities relating to any such incidents. In the case of a data breach, we will notify you as required by applicable law of any loss, misuse or alteration of Personal Data that may affect you.


You can retrieve, correct or update your Personal Data by contacting us.  You may have the right to access and limit the use and disclosure of your Personal Data. If you would like to obtain further information on automatic data processing, please contact us. If at any time after registering your information your Personal Data changes, notify us and we will update your contact information and notify third parties who have access to the data of the change. Please note that you may be able to obtain or transfer your Personal Data by contacting us.

If you receive, and do not want to receive, any information by email, regular mail or telephone calls, you may opt out of further communications provided by us at any time by contacting us. Please note that we can only comply with requests relating to email, regular mail, or telephone communications provided by us. If you no longer wish to receive further information by email, regular mail, or telephone from any third party, you will need to contact such third party directly to opt out of further communications being provided to you.

You may have the right to request that Pilot delete all of your Personal Data at any time by contacting us. If Pilot receives such a request, we will inform all third parties who process the data on our behalf of this request.

We will seek to comply with your request(s) as soon as reasonably practicable.

If you are a registered user of the Site, and logged in, you can retrieve, correct, update, download or delete certain Personal Data from your “Profile” page, as seen below.


This Policy is meant to guide Pilot with respect to personal information collected from or about you by Pilot. While this Policy applies to personal information generally, the local laws, rules and regulations of jurisdictions that are applicable to Pilot (“Local Laws”) may require standards which are stricter than this Policy and, in such event, Pilot will comply with applicable Local Laws. Specific privacy policies may be adopted to address the specific privacy requirements of particular jurisdictions. All the information you provide may be transferred or accessed by entities around the world as described in this Policy. Your Personal Data may be stored and processed in any country where we have facilities or service providers, and by using our Site, by providing your personal information to us, or by otherwise providing consent to us (where required by law), you specifically acknowledge and consent to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules, and a lower standard of required protection, than in your country. Irrespective of which country your Personal Data is transferred, we would only share your Personal Data under a ‘need to know’ basis. In these circumstances, we will, as required by applicable law, ensure that your privacy rights are adequately protected by organizational, technical, contractual, and/or other lawful means.

EU Data Subjects

In the European Economic Area and Switzerland (“EU”), “Personal Data” is defined very broadly and includes any information about a natural person, who can be identified, directly or indirectly, from data that we hold about them or from data that is combined with other information. EU data protection law requires us to have a legal basis before processing any Personal Data about you. The legal basis’ for us processing your Personal Data for the above purposes may be because: (i) you have provided your consent; (ii) it is necessary to for the performance of a contract with you; (iii) the processing is necessary for our compliance with a legal obligation; or (iv) the processing is in our legitimate interests. To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. In some circumstances, withdrawing your consent to Pilot’s use or disclosure of your Personal Data will mean that you cannot take advantage of certain Pilot products or services.

We may transfer your personal information outside the EU to the United States or any country that Pilot or its service providers may have operations. Such countries do not have the same data protection laws as EU. Any transfer of your personal information will be subject to a European Commission approved “Standard Contractual Clauses” (as permitted under the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this Policy is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances
  • Email, call, or write to us
  • Let us have enough information to identify you
  • Let us have proof of your identity and address
  • Let us know the information to which your request relates

For further information on each of those rights, including the circumstances in which they apply, see the guidance from your applicable supervising authority.

If you would like to exercise any of those rights, please:

How to Complain

While we hope that we can resolve any query or concern you raise about our use of your information, the General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.


California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. A company may also comply with the law by disclosing in its privacy notice that it provides consumers choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties’ direct marketing purposes (as we do), and information on how to exercise that choice.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to us.  Please put the statement “Your California Privacy Rights” in the subject field of your email or include it in your writing if you choose to write to us at the designated mailing address.  Please include your name, street address, city, state, and zip code.  We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

If you are a California resident under the age of 18, and a registered user of our Site, California Business and Professions Code Section 22581 permits you to request and obtain removal of content that you have publicly posted.  To make such a request, please send an email with a detailed description of the specific content to us.  Please be aware that such a request does not ensure complete or comprehensive removal of the content or information that you have posted and there may be circumstances in which the law does not require or allow removal even if requested.

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, (California Civil Code Section 1798.100) is applicable to our collection of information that identifies or relates to you or your household, you may have a number of important rights free of charge.  In summary, those rights include: (a) the right to know the categories of personal information to be collected and the purposes for which the information will be used (see above); (b) the right to know the categories of personal information that were actually collected in the preceding 12 months and sold or disclosed for business purposes in the preceding 12 months (see above); (c) the right to require us to respond to verifiable requests with disclosures about our collection, sale, or disclosure of your personal information; (d) the right to access a copy of the specific pieces of personal information that we have collected about you (see above) and to have your personal information transferred to a third party to the extent technically feasible; (e) the right to request that we correct or delete, and request any third-party service providers to correct or delete, any personal information collected about you (see above); (f) the right to opt out of the sale or sharing of your personal information to third parties; (g) the right to opt out of behavioral profiling and automated decision-making; and (h) the right to prevent us from using your sensitive personal information.  (Note, we do not sell or rent personally-identifying information to third parties).  To make any such of the foregoing requests, please contact us (see the How to Contact Us section below).


Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytics and internal purposes. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or device to delete and disable cookies and other tracking/recording tools. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.


The Site is not intended for use by children. We do not knowingly collect information from children to sell or promote our products or services. If you believe a child under the age of 18 has sent Personal Data to us, please contact us immediately and we will use reasonable efforts to promptly remove that information from our databases.


We reserve the right, at our discretion, to change, modify, add or remove portions of this Policy at any time, effective immediately. We will update this page to reflect the date of the last update to the Policy. Please check this page periodically for changes to this Policy. The date of the last update to this Policy is located at the top of this Policy. Information collected before changes are made will be secured according to the previous Policy.


Our Site may contain “links” to other websites. We cannot be responsible for the content or privacy practices employed by other sites. We encourage you to review the privacy policies of these websites before disclosing any personal information to or through them. In addition, our retail partners, advertisers, and other third parties appearing at our Site or linked to our Site may use their own cookies and beacons and may collect personally-identifiable information in connection with your use of their websites.

Social Media Features and Widgets

Our Site includes social media features and widgets. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media functions are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.


Pilot commits to resolve complaints about your privacy and our collection/use of your Personal Data promptly. If you have an inquiry or complaint regarding this Policy, please contact Pilot Chemical Company via one of these methods:

by phone please call 1 (800) 70-Pilot (Monday to Friday, 8am – 5pm EST);

or by e-mail at;

or please write to the following address:

Attn: Privacy Compliance (Data Protection Officer)
9075 Centre Pointe Dr., Suite 400
West Chester, OH 45069


Last Updated January 20, 2022